Frequently Asked Questions

Everything you need to know about prop trading firms and our platform.

How Often Do We Update Rankings?

We update our rankings daily. Technically, we could update them in real time, but we felt that might be a little excessive. Daily updates keep the rankings fresh without turning every minor review change into unnecessary noise. The goal is simple: give traders the most current view possible without overcomplicating the process.

How Our Scoring Algorithm Works

We collect public user reviews, ratings, and trader feedback from across the internet, along with reviews submitted directly on PropTraderReviews. That data is processed through our proprietary scoring algorithm. Our algorithm gives much more weight to recent reviews and payout reliability. Who cares about a quick and polite unfair payout denial? I think we would all prefer the money in our accounts! We keep our rankings fresh, relevant, and aligned with what traders are experiencing now.

Can Scores Be Manually Altered?

No. Never. Our entire model is built around a neutral, data-driven scoring system. We do not manually raise or lower a firm’s score based on personal opinions, business relationships, affiliate deals, sponsorships, pressure from firms, or anything else.

The score is not based on how we personally feel about a firm.
It is not based on whether we have a relationship with that firm.
It is not based on whether that firm pays us.
It is based on current data, recent trader feedback, and the rules of our algorithm.

Do We Have Affiliate Deals?

Yes. PropTraderReviews is a for-profit business, and we do have standard affiliate relationships with some firms. But here is the important part:

Affiliate deals do not affect rankings.

A firm cannot pay us to improve its score.
A firm cannot pay us to hide bad reviews.
A firm cannot pay us to move higher in the rankings.
A firm cannot punish us into changing its score by refusing to work with us.

We understand that this may cost us short-term revenue. Some firms may not like it. Some may choose not to partner with us. That is fine. Our long-term goal is to build trust with traders. That only works if the rankings stay independent, transparent, and data-driven.

What Marketing Can Firms Buy?

All firms can be listed on PropTraderReviews, whether we have an affiliate relationship with them or not. When a firm provides us with an affiliate code, we display it clearly for users who want to use it. Firms may also purchase advertising placements, such as:

Sponsored listings on the website
Sponsored placements above certain tables
Sponsored placements in our newsletter

However, all paid placements will be clearly marked as sponsored.

A sponsored listing is not an endorsement.
A sponsored listing does not affect the firm’s score.
A sponsored listing does not change the rankings.

Advertising is advertising. Rankings are rankings. We keep them separate.

I’m a Firm and I’m Unhappy With My Score. What Can I Do?

We understand that every business goes through difficult periods. The good news is that our scoring system gives much more weight to recent reviews. That means if your firm improves, fixes issues, pays traders consistently, updates unclear rules, and earns back community trust, your score can recover much faster than it would on traditional review sites. Unlike platforms where old reviews can dominate your rating for years, PropTraderReviews is designed to reflect current performance. So if your score is lower than you would like, the best thing you can do is simple: Serve traders well. If the community notices, our score will notice too. We are not here to be your enemy. We want firms to improve. And when they do, traders should be able to see that improvement quickly.

I would like to add my prop firm to the rankings.

Sounds great! Write us here https://proptraderreviews.com/contact using your company email and we’ll get you set up asap.

I would like to change some information about my prop firm.

We understand we might not always get your info exactly how you want it. If you would like for us to correct some information about your firm, write us here https://proptraderreviews.com/contact using your company email and we’ll get that fixed asap.

More details on how out "Positives" and "Negatives" work.

"Positives" and "Negatives" aspects about a firm are based on recent chatter and verified reviews. We run it daily. Results can change dramatically if a firm runs into sudden issues or fixes issues and users talk about it online where the algo can pick it up.

Payouts

1-Payouts are timely and reliable - 0-1 negative comments about being paid out on time, being denied a payout or having a hard time with payouts. Reviewers say they got paid out on time without delays or problems.

2- Payouts are often timely and reliable - 2- 3 negative comments about being paid out on time, being denied a payout or having a hard time with payouts. Most reviewers say they got paid out on time without delays or problems.

3-Payout experiences are mixed - 4-5 negative comments about being paid out on time, being denied a payout or having a hard time with payouts.

4-Users have reported recent payout issues - 6-7 negative comments about being paid out on time, being denied a payout or having a hard time with payouts. Many reviewers are experiencing delays or denial

5-Payouts are not reliable - 8+ negative comments about being paid out on time, being denied a payout or having a hard time with payouts. Reviewers express delays and or denials.

Rules

Scans for words like: Account closure, account, moved to live, banned, denied

1- Rules are fair and applied fairly. 0-1 users expressed their accounts got closed, surprised about a payout denial, they were banned or moved to a live account unfairly, unclear or hidden rules. Users express satisfaction with the program and firm as a whole when it comes to the rules.

2-Rules are mostly fair and clear. 1-2 users expressed their accounts got closed, surprised about a payout denial, they were banned or moved to a live account unfairly, unclear or hidden rules. Most users express satisfaction with the program and firm as a whole when it comes to the rules.

3- Rules can be unclear 3-4 users expressed their accounts got closed, surprised about a payout denial, they were banned or moved to a live account unfairly, unclear or hidden rules.

4- Rules are unclear 5+ users expressed their accounts got closed, surprised about a payout denial, they were banned or moved to a live account unfairly, unclear or hidden rules.

Customer Support

Scan for key words: Support, Experience, Customer support, Interaction or synonyms.

1-Support is excellent - 0-1 negative comments about customer support meaning long waits to get a response from staff, or resolving issues, or unresolved issues. Users express satisfaction with the politeness, kindness, efficiency, speed, responsiveness with the support staff for resolving their issues.

2-Support is good - 2-3 negative comments about customer support meaning long waits to get a response from staff, or resolving issues, or unresolved issues. Users express satisfaction with the politeness, kindness, efficiency, speed, responsiveness with the support staff for resolving their issues.

3-Support experiences are mixed - 4-5 negative comments about customer support meaning long waits to get a response from staff, or resolving issues, or unresolved issues. Users express mixed reactions regarding satisfaction with the politeness, kindness, efficiency, speed, responsiveness with the support staff for resolving their issues.

4-Support is unreliable - 6+ negative comments about customer support meaning long waits to get a response from staff, or resolving issues, or unresolved issues. Users express dissatisfaction with the politeness, kindness, efficiency, speed, responsiveness with the support staff for resolving their issues.

Technology

Scan for words like data, platform, dashboard, delays, crash, orders, fills

1-Excellent data and platform reliability - 0-1 users expressing data delays, issues entering orders, ghost or mystery orders, bad fills, platform going down or unresponsive. Users express satisfaction with the platform, data and trading.

2-Solid technology that works well - 2-3 users expressing data delays, issues entering orders, ghost or mystery orders, bad fills, platform going down or unresponsive. Users generally express satisfaction with the platform, data and trading.

3-Technology can be unreliable - 4-5 users expressing data delays, issues entering orders, ghost or mystery orders, bad fills, platform going down or unresponsive.

4-Technology is poor and affects trading - 6+ users expressing data delays, issues entering orders, ghost or mystery orders, bad fills, platform going down or unresponsive. Users express clear dissatisfaction with the platform, data and or trading.