Topstep score dips to 7.6/10
Topstep's overall score of 7.6 reflects a firm with notable strengths in platform technology, payout processing speed, and trading rule fairness, which a substantial portion of traders praised consistently. However, the score is tempered by significant variability in customer support experiences, with some traders reporting exceptional responsiveness from specific team members while others encountered delays and what they perceived as unhelpful or dismissive responses, alongside concerns about operational changes such as payout method restrictions and platform stability issues in earlier periods. The reviews suggest Topstep operates as a capable firm that has made recent improvements but continues to face challenges in maintaining consistent service quality and clearly communicating policies, particularly around account management and billing practices.
Topstep