Topstep score dips to 9.1/10
Topstep's high overall score of 9.1 reflects notably strong customer support performance and positive platform experiences, with multiple traders praising quick response times, individual staff members by name, and streamlined payout processes. The firm's principal weakness evident in these reviews centers on account verification and payment processing, where isolated but serious incidents have left traders frustrated with both the facial recognition verification system and unexpected duplicate billing charges. While the overwhelming majority of feedback is enthusiastic and the company clearly retains long-term loyalty among many users, these procedural issues suggest there may be gaps in customer communication and backend processes that warrant attention, even as the trading platform itself and support team responsiveness are consistently well-regarded.
Topstep