Topstep score rises to 5.1/10
Topstep's overall score of 5.05 reflects a firm with genuinely strong customer support and platform technology, as evidenced by numerous traders praising quick resolutions and responsive team members, yet significantly hindered by serious concerns about account terminations and payout denials that appear to occur after traders become profitable or attempt withdrawals. While many satisfied traders report successful payouts and positive experiences, a notable pattern of complaints centers on disputed KYC verification issues, chargebacks, and sudden account closures that traders perceive as retaliatory or unfairly timed, creating a stark divide between the firm's operational strengths and trader confidence in fair treatment. The disconnect between the high customer service ratings and the critically low trading rules and fairness score suggests that while Topstep excels at resolving individual issues, traders question the underlying fairness of account management policies and the firm's integrity in honoring payout eligibility once profitability is achieved.
Topstep