Topstep score rises to 8.0/10
Topstep's 8.0 overall score reflects strong performance across multiple dimensions, supported by overwhelming praise for customer support responsiveness, platform stability, and swift issue resolution on billing and technical matters. The firm's primary strength lies in its support team's accessibility and willingness to address problems quickly, with numerous traders highlighting efficient refunds and assistance outside standard business hours. However, the reviews also surface a meaningful concern regarding payout delays, with at least two traders experiencing processing times substantially longer than the advertised one to two business day window, and one trader encountering a system lockout that prevented completion of eligible withdrawal requests and resulted in funds being redirected to a reserve account against their apparent intent. While the majority of feedback is decidedly positive, these payout-related issues represent legitimate operational gaps that warrant attention given their direct impact on traders' financial security and access to earned profits.
Topstep